At Nut Aura, we are committed to delivering fresh, high-quality dry fruits and nuts to our customers. Customer satisfaction and product quality are our priorities. Please read our Return, Refund & Replacement Policy carefully before placing an order.

 

1. Return Policy

Due to the nature of food products and hygiene considerations, we generally do not accept returns of dry fruits and other edible products once delivered, unless the product is damaged, defective, spoiled, incorrect, or otherwise eligible under this policy or applicable law.

2. Eligible Conditions for Refund or Replacement

Customers may request a refund or replacement if:

  • The product arrives damaged or its packaging is severely damaged.

  • The product received is incorrect or different from the item ordered.

  • The product is spoiled, contaminated, or unfit for consumption upon delivery.

  • The order is incomplete or an item is missing.

  • The order is confirmed lost or undelivered, subject to verification.

All claims are subject to verification by our customer support team.

3. Reporting an Issue

To report a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

Please provide the following information:

  • Order ID or order confirmation details.

  • Clear photographs or videos of the product and its packaging.

  • A brief description of the issue.

For food safety concerns, please do not consume the affected product. Keep the product and packaging until our team advises you on the next steps.

4. Refund Policy

Once your claim has been reviewed and approved, we will initiate an eligible refund to your original payment method or arrange another suitable resolution.

Refund processing times may vary depending on your payment provider or bank. We will communicate the expected timeline when your refund is approved.

For prepaid orders that are cancelled before dispatch, a refund will be processed if the cancellation is approved.

5. Replacement Policy

Where appropriate and subject to product availability, Nut Aura may offer a replacement for damaged, defective, spoiled, or incorrectly delivered products.

If a replacement is unavailable, we may offer a refund or another mutually agreed resolution.

6. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped, cancellation may not be possible.

If an order cannot be fulfilled by Nut Aura, the customer will be informed and any applicable prepaid amount will be refunded.

7. Non-Returnable Situations

Returns or replacements may not be accepted for:

  • Products opened or consumed after delivery, except where the product is defective, spoiled, contaminated, or otherwise eligible under applicable law.

  • Issues arising from improper storage or handling after delivery.

  • Products damaged due to misuse or negligence after delivery.

  • Change of mind or personal taste preferences, where the product has been correctly supplied and is of acceptable quality.

Nothing in this policy limits any rights available to customers under applicable consumer protection or food safety laws.

8. Contact Us

For return, refund, replacement, or order-related queries, please contact our customer support team using the contact details provided on our website.

Please include your order ID in all communications to help us resolve your concern promptly.